- Investigate and resolve customer complaints in a timely manner.

及时调查和解决客户投诉。

- Collect and report VOC of each factory, and push for solutions.

定期收集各基地客户关注点，并推动解决。

- Conduct root cause analysis to prevent future quality problems.

主导相关问题RCA，防止同类问题再发。

- Provide technical support to customers regarding product quality, including review on-site blade repair proposal and report.

为客户提供产品质量方面的技术支持，包含风场端叶片维修方案及报告的审核。

- Monitor and report on customer quality targets, including COPQ.

监控并报告客户质量指标，包含外部质量损失。

- Organize regular customer quality weekly meeting to feedback and promote the solution of client quality problems.

定期组织召开客户质量周会，反馈、推动客户端质量问题的解决。

- Provide training to internal teams on customer quality standards and processes.

为内部团队提供客户质量标准和流程的培训。

- Manage customer audits and ensure compliance with relevant standards.

管理客户审核，确保符合相关标准。

- Collaborate with the sales team to ensure customer expectations are met.

与销售团队合作，确保满足客户期望。